Privacy Policy for Emerald Coast E-Bikes LLC
Privacy Policy
Last Updated: February 22, 2025
Emerald Coast E-Bikes LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you interact with us, including through our website at www.emeraldcoastebikes.com, in-store interactions, or SMS communications. For SMS-specific terms, see our Terms of Service.
What Personal Information We Collect
We collect the following personal information:
- Contact Information: Name, phone number, email address, and delivery address provided when you book an e-bike rental online, in-store, or contact us.
- Rental Information: Details about your rental, such as dates, times, and preferences.
- Payment Information: Credit card or payment details processed securely via our payment provider (not stored by us).
- Website Usage Data: IP address, browser type, and pages visited, collected via cookies and analytics tools (optional, with your consent).
How We Use Your Personal Information
We use your information to:
- Process and confirm your e-bike rental bookings.
- Deliver e-bikes to your specified location and coordinate returns.
- Send SMS messages about your rental, including confirmations, delivery updates, return reminders, and responses to your inquiries (with your explicit consent).
- Improve our services through feedback and analytics (anonymized where possible).
- Comply with legal obligations, such as tax or safety regulations.
Who We Share Your Personal Information With
We do not sell or rent your personal information. We may share it with:
- Service Providers: Trusted third parties who assist with payment processing, delivery logistics, or website hosting, bound by confidentiality agreements.
- Legal Authorities: When required by law, such as in response to a subpoena or to ensure safety.
- SMS Consent: SMS consent is not shared with third parties for marketing purposes. Your agreement to receive SMS is used solely by Emerald Coast E-Bikes LLC for rental-related communications.
Your Rights and Choices
- Opt-Out of SMS: Text STOP to opt out of SMS messages at any time.
- Access or Correct Information: Email us at info@emeraldcoastebikes.com to review or update your data.
- Cookies: Adjust your browser settings to decline cookies.
Security
We use industry-standard measures (e.g., encryption, secure servers) to protect your data, though no system is 100% secure.
Contact Us
Questions? Reach us at:
Emerald Coast E-Bikes LLC
12273 Emerald Coast Pkwy, Ste. 119
Miramar Beach, FL 32550
Phone: (850) 760-0454
Email: info@emeraldcoastebikes.com
For more details on SMS messaging, see our Terms of Service.