Privacy Policy

Last updated: February 21, 2025

1. INTRODUCTION

Welcome to Emerald Coast Ebikes LLC (“Company,” “we,” “us,” “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit https://emeraldcoastebikes.com (the “Site”) and use our services (the “Services”), including SMS text messaging.

By using our Services, you consent to the data practices described in this Privacy Policy.

For inquiries, contact us at:

2. INFORMATION WE COLLECT

We collect the following types of personal information:

  • Personal Identifiable Information (PII):
    • Name, email address, phone number, mailing address
    • Payment information (for transactions only; we do not store payment details)
  • Device & Usage Data:
    • IP address, browser type, device type, operating system
    • Pages visited, time spent on pages, interactions with our Site
  • SMS-Specific Data:
    • Mobile phone number
    • SMS interactions (e.g., opt-in, opt-out, message history)

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • To provide and manage our Services, including SMS communications
  • To process orders, payments, and transactions
  • To send rental confirmations, pick-up reminders, return instructions, and service updates
  • To respond to inquiries and provide customer support
  • To send promotional messages (if you opt-in)
  • To analyze Site usage and improve functionality
  • To ensure compliance with legal obligations

4. SMS Messaging and Communications Policy

I. Types of SMS Messages We Send

Emerald Coast E-Bikes (“Company,” “we,” “us,” or “our”) uses SMS text messaging to communicate with customers for essential notifications related to our e-bike rental services. These messages may include but are not limited to:

  • Rental Confirmation & Receipt Messages – Sent immediately after booking an e-bike rental.
  • Rental Pick-up Reminders – Sent 24 hours before the scheduled pick-up time.
  • Return & Drop-off Reminders – Sent near the end of the rental period to ensure timely returns.
  • Customer Service & Support Messages – Responses to inquiries or support requests.
  • Marketing & Promotional Messages (Only with Consent) – Exclusive offers, discounts, and updates for those who opt-in.

II. Message Frequency

Message frequency varies based on your interactions with our service.

  • Customers may receive up to 10 messages per month related to e-bike rentals and service notifications.
  • Promotional and marketing messages are sent only to users who explicitly opt-in and may be limited to one per week or less.

III. Opt-In Consent and User Agreement

By providing your mobile number during the booking process or through any of our web forms, you expressly consent to receive SMS messages from Emerald Coast E-Bikes.

  • You acknowledge that SMS consent is not required to use our services.
  • SMS consent is never shared with third parties for marketing purposes.

IV. Opt-Out and Revoking Consent

  • You can opt out of receiving SMS messages at any time by replying STOP to any message.
  • After opting out, you may receive one final confirmation message stating that you will no longer receive SMS communications.
  • You may also opt out by contacting us at info@emeraldcoastebikes.com or calling (850) 760-0454.

V. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

  • Emerald Coast E-Bikes is not responsible for any charges incurred as a result of SMS communications.
  • Standard carrier charges apply for SMS sent or received.

VI. Data Security and Storage

  • We do not store SMS content indefinitely.
  • All messages sent via SMS are processed securely through approved third-party service providers.
  • Your mobile phone number is not shared, sold, rented, or disclosed to any unauthorized third parties.

VII. Support and Contact Information

If you have questions about our SMS policy or need assistance:

VIII. Changes to SMS Policy

Emerald Coast E-Bikes reserves the right to modify or update this SMS policy at any time.

Message Frequency and Data Rates

  • Message frequency varies.
  • Standard message and data rates may apply as determined by your mobile carrier.

Opt-In and Opt-Out

  • Opting in: By providing your phone number, you consent to receive SMS messages related to your rental.
  • Opting out: Reply STOP at any time to unsubscribe. You will receive a confirmation message.
  • Help requests: Reply HELP for assistance or visit https://emeraldcoastebikes.com.

We do not share your SMS consent with third parties for marketing purposes.

For full Terms of Service, visit: https://emeraldcoastebikes.com/terms-of-service/.

5. INFORMATION SHARING & DISCLOSURE

We do not sell, rent, or share your personal information with third parties except as described below:

  • Service Providers: We may share information with third-party vendors who help us operate our business (e.g., payment processors, hosting providers, SMS providers).
  • Legal Compliance: We may disclose information if required by law, court order, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.

We ensure all third-party service providers comply with strict data protection standards.

6. DATA SECURITY

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. RETENTION & DELETION OF DATA

We retain your personal data only as long as necessary for legal and operational purposes. You may request data deletion by contacting us at info@emeraldcoastebikes.com.

8. CHILDREN’S PRIVACY

Our Services are not intended for children under 13. We do not knowingly collect information from minors. If we become aware of such data collection, we will delete it immediately.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes take effect upon posting on our website.

10. CONTACT INFORMATION

For any privacy-related inquiries, please contact us at: Emerald Coast Ebikes LLC 12273 Emerald Coast Pkwy, Ste. 111, Miramar Beach, FL 32550
Phone: (850) 760-0454
Email: info@emeraldcoastebikes.com